We all know we're supposed to do it, but nobody seems willing to admit that it's easy to screw up and hard to do right. This book is going to show you how customer conversations go wrong and how you can do better.

Building, scaling, and optimizing the next generation of Web applications.

In The Romance of Reality, cognitive neuroscientist Bobby Azarian explains the science behind this new view of reality and explores what it means for all of us.

In this book you will find not only a charming selection of crochet patterns to create scrabbling beetles, beautiful bugs and fluttering butterfly crochet amigurumi, but also a wonderful story to read out loud and ponder on: a tale about ...

Spatial and identity research operates with differentiations and relations. These are particularly useful heuristic tools when examining border regions where social and geopolitical demarcations diverge.

For the first time and including the input of both practitioners and academics, this book throws light on the topic of DSD from different perspectives, providing fresh insights and benefits. The book covers diverse topics.

"Growing up under Fascist censorship in Nazi Germany, Ruth Rappaport absorbed a forbidden community of ideas in banned books.

Exploring issues from big-data to robotics, this volume is the first to comprehensively examine the regulatory implications of AI technology.

This Read & Listen edition features optional audio narration for compatible ebook readers. “[A] book that has proved to be popular for graduates of all ages since it was first published.”—The New York Times From soaring to high ...

The Irish Garden Like its highly-respected companion in the series, Old Roses, this title draws the most useful information fr